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Return Policy

Returns/Refunds

Habibian Sports Inc. is committed to ensuring your SoccerZoneVegas.com purchase fully meets your expectations. 

Our Store Credit Return Policy, states you can return any new product bought from SoccerZoneVegas.com (so long as it meets the criteria below) after any amount of time. That means if you aren't totally in love with your new gear, send it back to us and we'll take care of you. Items returned before 30 days will be given store credit equal to the current price of the item (meaning if the items drops in price prior to you returning it, you will receive the lowered price back in credit).

We're pretty strict about what can be returned. Only items that are in "new, unused and resalable condition" will be accepted as returns. Basically, that means if you have taken a jog outside in your new cleats or run around sweating in your new jersey, it ain't coming back. We strongly recommend trying on all footwear and apparel indoors. 

What IS NOT in new condition:

    • Any footwear that has been worn outside of the house; any grass stains or markings on the bottom of the studs are not acceptable
    • A jersey, shirt or anything else that smells like your favorite cologne or not so pleasant body odor
    • Anything you accidentally spilled grape juice on and tried to get the stain out of with a Tide pen
    • Stuff that you received with a tag, that no longer has a tag; even if your pet hamster is responsible

ATTENTION: All footwear being sent back to us MUST be in a shipping box. Shoes sent back in the footwear box with a shipping label on the outside will not be accepted, no exceptions. You, the customer, are responsible for the shipping cost to and from SoccerZoneVegas.com, including items with manufacturer defects. All shipping costs are based on weight and destination as specified by UPS.

Customized/team items, club/team orders, large quantity orders, or used/worn product are not returnable.

For exchanges, simply return your unwanted item(s) for a refund and place a new order. We require a Return Authorization # (RA) for all returns.

To request an RA, please email: john@soccerzonevegas.com

Defective Products

A defective product is defined as a damaged product that is unfit for its intended purpose due to manufacturing or design flaw. All of us at Soccer Zone play soccer just like you and know the normal wear and tear of soccer equipment. Based on our experience, a truely defective product will show signs of being faulty within the first 30 days of use. For that reason we only accept defective returns within that period.

Defective products can be returned to Habibian Sports Inc. up to 30 days from purchase date for a 100% store credit, assuming we deem them defective. Remember, everything we receive labeled as defective is put through rigorous tests to ensure the product does in fact have a factory defect.

Examples of DEFECTS:
  • Footwear: Outsole separates, shoe splits, tongue comes off, eyelet broken
  • Gloves: Finger saver breaks, stitching comes out
  • Balls: Stitching comes apart, bladder won’t hold air, slices from manufacturer
  • Bags: Stitching comes apart *
  • Apparel: Seams come apart or out *
      (* items exchanged with customization: SoccerZoneVegas.com will NOT credit customer for the cost of customization)
      Examples of 
NON-DEFECTS
    :
  • Footwear: Cleats you wore on concrete; indoor soccer shoes you left out overnight in a thunderstorm; a tongue your dog chewed off
  • Gloves: Stitching coming out of fingertips because you were nervous while in goal
  • Balls: A ball that looks like an egg because it's your favorite lounge chair; a ball that doesn't hold air because you decided to play target practice with a sharp fence
  • Bags: A bag that is torn up because you drag it everywhere between games

In the event that merchandise purchased on SoccerZoneVegas.com becomes defective during normal wear, please fill out our Return Form and Email our Returns Department for an RA#. Follow the above Return procedures for all defective returns.

 

Please note: Defective clearance or sale merchandise must be processed directly through manufacturer.